Last updated June 12th, 2024
We take your privacy very seriously. The purpose of this Privacy Policy is to explain how Scofa, LLC. and its subsidiaries and affiliates (together, “Relax,” “Relax Scofa,” “we,” or “us”) collect, use, and disclose your information when you use or access our website, mobile app, and additional digital offerings (referred to collectively as the “Services”), or whenever you interact with us through social media, customer service, or otherwise. We reserve the right to change this Privacy Policy. The revised date will be updated and listed at the top of the policy.

Collection of Information

Information you provide to us
Registration, interactive features, purchases, communications via social media sites, customer support requests, and other interactions may result in us collecting information about you. You may provide the following information:

• Personal details: your name, city, state, zip, date of birth, email address and password

• Payment information

• Feedback: any feedback or other information you provide us via the Services.

• Employment information: We might gather employment details if you enroll in any of our programs or promotional activities, like Relax Scofa partnerships, initiatives, or promotions.

Information we collect when you use the services or interact with us or use our services:

• Usage information: sounds, meditations, stories, content, screens or features you access, and similar information.

• Transactional information: details regarding a purchase, including product description, pricing, subscription or free trial end date, and timestamp.

• Log information: web browser, app version, access dates and times, pages viewed, and IP address.

• Device information: Information regarding the computer or mobile device utilized for access the Services, including its model of hardware, operating system, software version, and device identification.

• Communication: We may record our communications with you, including chat messages, phone calls, or video calls, such as when you use our chatbot or provide feedback.

Use of Information

The information we collect is used as follows:

• Support and maintain the Services, including debugging to identify and fix errors (in accordance with the user agreement between you and Relax);

• Create additional products and services to enrich our offerings, with our lawful basis being our genuine interest in advancing and innovating our service portfolio.

• Providing you transaction-related messages, such as receipts, account updates, customer service communications, and other administrative notices (the legal basis for this processing is our legitimate interest in enhancing and developing our services);

• Contact you about Relax and other company products, services, and events, ask for feedback, and send you news and other updates. To opt out of marketing messages, please contact us using our contact information below. We process this based on our legitimate interest in enhancing and innovating our services;

• Examine patterns, utilization, and actions associated with the Services. We process this based on our legitimate interest in enhancing and innovating our services.

• Protect Relax and others’ rights and property through detection, investigation, and prevention, including enforcing our policies and agreements. ;

• Ensure compliance with the law, including by processing transactional records for tax filings (to adhere to our legal duties under relevant legislation, encompassing taxation and consumer protection regulations) and

• Make anonymized or aggregated data that cannot reasonably be used to identify you (we are processing this data on the basis of our legitimate interest in creating non-personally identifiable data that will help us improve our services, provide reports to third parties, and enhance and promote our business in other ways)

Disclosures of Information

As described in this Privacy Policy or at the time of collection, we may disclose information about you. This includes:

• Suppliers of email services, payment processing, fraud prevention solutions, analytics services, advertising partners, and additional service providers;

• To Relax’s accountants, auditors, lawyers, and other outside professional advisors under appropriate confidentiality obligations;

• As required by law, including court orders, subpoenas, or other lawful requests by public authorities to fulfill national security or law enforcement obligations;

• In cases where we believe you have violated our user policies or agreements, or if we suspect you have infringed the law, as long as necessary for the purpose of preventing, investigating, detecting, or prosecuting criminal offenses or for the purpose of executing criminal penalties, or for the protection of Relax’s interests, property, or safety, or in situations involving initiating, executing, or safeguarding legal claims;

• As a result of a merger, sale of company assets, financing or acquisition by another organization; and between Relax and its present and future parent companies, affiliates, subsidiaries, and other entities under shared control and ownership. In addition, we may disclose aggregated or other information not subject to your jurisdiction’s data protection laws to third parties.

Data Transmission and Storage Policy

Use of HTTPS for Data Transmission
To ensure the security and privacy of your data, we utilize Hypertext Transfer Protocol Secure (HTTPS) for all transmissions between your device and our servers. HTTPS encrypts data exchanged between your browser and our website using Transport Layer Security (TLS), providing a secure channel over which your information travels. This encryption prevents unauthorized access and eavesdropping while transferring sensitive data, such as personal information, login credentials, and payment details.

Key Aspects of Our HTTPS Implementation:

• Encryption: Data is encrypted using advanced cryptographic algorithms, safeguarding against interception and tampering during transmission.

• Authentication: Our HTTPS certificates verify the identity of our website, ensuring that you are connecting to our legitimate servers and not an impostor site.

• Integrity: HTTPS guarantees that the information you transmit and receive remains unchanged in transit, maintaining its integrity and reliability.

Use of Google Cloud for Data Storage

For robust and reliable data storage, we utilize Google Cloud Storage, a service provided by Google LLC. This allows us to store and manage your data in a secure, scalable, and highly available environment. Google Cloud Storage is designed to meet stringent security and compliance requirements, ensuring your data is always protected.

Key Features of Google Cloud Storage:

• Security: Google Cloud employs multiple layers of security, including data encryption at rest and in transit, to protect your data from unauthorized access.

• Compliance: Google Cloud complies with numerous international standards and regulations, such as GDPR, ISO/IEC 27001, and SOC, ensuring that our storage practices meet the utmost standards of safeguarding data and privacy.

• Availability: Google Cloud offers high availability and redundancy, storing your data across multiple locations, providing resilience against hardware failures, and ensuring uninterrupted access.

• Scalability: Google Cloud Storage scales seamlessly to accommodate our growing data needs, allowing us to store large volumes of data efficiently and cost-effectively.

We chose Google Cloud for its proven track record in delivering secure and reliable cloud storage solutions.

Advertising and Analytics Services Provided by Others

External firms offer analytics solutions and handle advertising initiatives on our behalf across various online platforms and services. To gather information about your use of the Services as well as other websites and online platforms we employ cookies, web beacons, device identifiers, and additional technologies including IP addresses, device identifiers, web browsers, mobile network details, page views, time spent on pages or applications, links clicked, and conversions. Relax, and others may use this information for various purposes, including analyzing and tracking data, delivering targeted advertising and content, and better understanding your online activities.

Privacy Rights

By logging into your account, you are granted access to modify specific account details, including your password, name, and email address. In compliance with relevant legislation, you are entitled to make a request to:

• Learn more about the information we have about you;

• Access, collect and/or delete information we have about you; and

• opt out of “sales,” targeted advertising, or “sharing”;

For decisions with legal or equally important consequences, you have the right to limit sensitive personal data processing or to opt out of profiling. In the event that you request the deletion of your information, please note that we are under a legal obligation to retain certain information. To exercise these rights, email us at support@scofa.com. You may be asked to provide information that matches what we already have on file in order to verify your request. By emailing support@scofa.com, you may appeal our decision if we deny your request.

You may contact the attorney general in your state if you are concerned about the outcome of the appeal.

Promotions and Notifications

Relax offers the option to opt out of receiving promotional emails. Our non-promotional emails, such as those about your account or our ongoing business relationships, may still be sent to you if you opt out.

Your mobile device may receive push notifications only with your permission. Changing your mobile device’s notification settings will allow you to turn off these messages at any time.

Contact Us

For inquiries regarding the Privacy Policy, please reach out to us at support@scofa.com.

Scofa, LLC
RelaxScofa.com
6405 W Gulf To Lake Hwy
Crystal River, FL 34429

This Privacy Policy is also available online at: https://relaxscofa.com/privacy-policy/