Last updated November 16, 2023
We take your privacy very seriously. The purpose of this Privacy Policy is to explain how Scofa, LLC. and its subsidiaries and affiliates (together, “Relax”, “we” or “us”) collect, use, and disclose your information when you use or access our website, mobile application, and other online products and services (collectively, the “Services”), or when you interact with us through social media, customer service, or otherwise. We may change this Privacy Policy from time to time. If we make changes, we will revise the date at the top of the policy and, in some cases, we may provide you with additional notice.

Collection of Information

Information You Provide to Us
Registration, interactive features, purchases, communications via social media sites, customer support requests, and other interactions may result in us collecting information about you. You may provide the following information:

• Personal details: your name, email address and password
• Payment information
• Feedback: any feedback you provide us or other information you provide via the Services.
• Employment information: we may also collect employment information if you sign up through one of our special initiatives such as Relax Business.

Information We Collect When You Use the Services or Interact with Us or use our Services:

• Usage information: meditations, content, screens or features you access, and similar information.
• Transactional information: details about a purchase, such as product description, price, subscription or free trial expiration date, and time and date.
• Log information: web browser, app version, access dates and times, pages viewed, and IP address.
• Device information: Details about the computer or mobile device you use to access the Services, including its hardware model, operating system, version, and device identifiers.
• Communication: We may record our communications with you, including chat messages, phone calls, or video calls, such as when you use our chat-bot or provide us with feedback.

Use of Information

The information we collect is used as follows:

• Support and maintain the Services, including debugging to identify and fix errors (in accordance with the user agreement between you and Relax);
• Develop new products and services to enhance our services (the legal basis for this processing is our legitimate interest in improving and developing new services);
• Providing transaction messages to you, including receipts, account notifications, customer service responses, and other administrative messages (the legal basis for this processing is our legitimate interest in improving and developing new services);
• Get in touch with you about Relax and other companies’ products, services, and events, ask for feedback, and send you news and other updates. To opt out of marketing messages, see the “Your Choices” section below. (the legal basis for this processing is our legitimate interest in improving and developing new services);
• Analyze trends, usage, and activities related to the Services (the legal basis for this processing is our legitimate interest in improving and developing new services);
• Protect Relax and others’ rights and property through detection, investigation, and prevention, including enforcing our policies and agreements. The legitimate interest in preventing fraud, protecting and securing our assets, customers, and employees( this processing is necessary for preventing fraud, protecting and securing our assets, customers, employees, and the public);
• Ensure compliance with the law, including by processing transactional records for tax filings (in order to comply with our legal obligations under applicable law, including taxation and consumer protection laws); and
• Make anonymized or aggregated data that cannot reasonably be used to identify you (we are processing this data on the basis of our legitimate interest in creating non-personally identifiable data that will help us improve our services, provide reports to third parties, and enhance and promote our business in other ways)

Disclosures of Information

As described in this Privacy Policy or at the time of collection, we may disclose information about you. This includes:

• Providers of email services, payment processors, fraud prevention vendors, analytics providers, advertising partners, and other service providers;
• To Relax’s accountants, auditors, lawyers, and other outside professional advisors under appropriate confidentiality obligations;
• As required by law, including court orders, subpoenas, or other lawful requests by public authorities in order to meet national security or law enforcement requirements;
• In cases where we believe you have violated our user agreements or policies or if we believe you have violated the law, as long as necessary for the purpose of preventing, investigating, detecting or prosecuting criminal offenses or for the purpose of executing criminal penalties, or for the protection of Relax’s interests, property, or safety, or in the case of establishing, exercising, or defending legal claims;
• As a result of a merger, sale of company assets, financing or acquisition by another organization; and
• Between Relax and its current and future parents, affiliates, subsidiaries, and other companies under common control and ownership/ In addition, we may disclose aggregated or other information that is not subject to the data protection laws of your jurisdiction to third parties.

Advertising and Analytics Services Provided by Others

Other companies provide analytics services and serve advertisements on our behalf across the web and other online services. To gather information about your use of the Services as well as other websites and online services, these entities use cookies, web beacons, device identifiers, and other technologies, including IP addresses, device identifiers, web browsers, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversions. Relax and others may use this information for a variety of purposes, including analyzing and tracking data, delivering targeted advertising and content, and better understanding your online activities.

Privacy Rights

Logging into your account will allow you to update certain account information such as your password, name, and email address. In accordance with applicable laws, you have the right to request to:

• Learn more about the information we have about you;
• Access, collect and/or delete information we have about you; and
• opt out of “sales”, targeted advertising, or “sharing”;

For decisions that have legal or similarly significant effects, you have the right to limit sensitive personal data processing or to opt out of profiling. In the event that you request the deletion of your information, please note that we are under a legal obligation to retain certain information. You can exercise these rights by emailing us at support@scofa.com. You may be asked to provide information that matches what we already have on file in order to verify your request. By emailing support@scofa.com, you may appeal our decision if we deny your request.
You may contact the attorney general in your state if you are concerned about the outcome of the appeal.

Promotions and Notifications

Relax offers the option to opt out of receiving promotional emails. Our non-promotional emails, such as those about your account or our ongoing business relationships, may still be sent to you if you opt out.

Push notifications are sent to your mobile device with your consent. Changing your mobile device’s notification settings will allow you to turn off these messages at any time.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@scofa.com.